Designated complaints

Treasury is consulting on draft legislation to implement a designated complaints function within the Australian Competition and Consumer Commission (ACCC).

The designated complaints function will enable designated consumer and small business advocates to submit a complaint to the ACCC where they have evidence of a significant or systemic market issue that affects consumers or small businesses in Australia.

Once a complaint is lodged, the ACCC would be required to publicly respond within 90 days, making clear what further action, if any, it intends to take.